Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions in the eibabo® store.

Delivery

What shipping providers does eibabo® work with?

Items not requiring cargo shipment are exclusively sent via DHL. Within Germany, we generally ship goods requiring cargo shipment using the logistics company Dachser, and in exceptional cases within Germany we also ship goods using the logistics company Leupold. Within the EU, we exclusively deliver goods requiring cargo shipment using the logistics company Leupold.

Cargo goods are bulky or particularly heavy items weighing more than 31.5 kg individually, or if these side dimensions are exceeded for an individual item or the entire delivery: 1.20 m x 0.60 m x 0.60 m. These dimensions are considered to be exceeded, for instance, if the packaging dimensions are 0.80 m x 0.65 m x 0.40 m or 1.22 m x 0.40 m x 0.30, that is, if at least two sides are longer than 0.60 m or one side is longer than 1.20 m.

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What does the eibabo® delivery time information next to the item mean?

The delivery time information in the detailed view refers to the currently selected country of delivery in days (Day = Monday to Friday, not a holiday in Germany in the states of Bavaria or Saxony) after order acceptance. In the desktop version, the country of delivery can be changed after logging in through the main menu, the shopping cart or the “My Account” area.

A central warehouse item can be identified by a green truck symbol in the product preview.

For a red truck symbol, you might find the following displayed in the detailed view:

Date information / 1-2 days

This means that the warehouse item is currently sold out, but will be restocked in the warehouse and thus available no later than the displayed date. Such articles can be ordered normally, even if they are marked as red, as long as you agree to the delivery period.

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Can I order items from eibabo® for worldwide delivery even internationally?

eibabo® is a highly complex system allowing for international order and delivery arrangements. For instance, orders can be made from the USA (billing address) to India (delivery address) or any other desired arrangement. In this process, eibabo® takes into account all internationally valid tax and customs regulations as well as delivery times, currencies and delivery conditions.

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What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

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Top 3 FAQs

1. What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

2. How does customs clearance work with eibabo® and what customs fees am I required to pay?

Every country has normal duty rates that apply when importing goods. There are also so-called preferential customs rates that are only granted subject to specific conditions; these are generally significantly lower than the normal duty rate.

Whether the goods are eligible for preferential customs rates or not may depend, for instance, on the origin of the goods and whether preferential agreements exist between the European Community and the country of importation, for instance special agreements exist with the EFTA countries Norway, Iceland, Switzerland and Liechtenstein. Importation at the preferential customs rate, which is frequently 0%, is granted if the imported goods are considered products of origin under the meaning of the preferential agreement. This is only the case if the goods were entirely obtained or manufactured in the region of the contractual party in question.

eibabo® is an undertaking of eibmarkt.com GmbH. eibmarkt.com GmbH is one of the few exporters authorized by the customs authorities in these industry. Multiple times a year, the customs authorities review compliance with all criteria. eibmarkt® GmbH is connected to the data center of the AEB and acts in accordance with the ATLAS procedure certified by the federal finance office. Our own digital customs clearance allows us to inspect and influence processes in a rapid, unbureaucratic manner. Our employees receive comprehensive training in this system and have multilingual backgrounds to answer international customer inquiries.

This means that we procure all the necessary goods documentation for export (certificates of origin, movement certificate, proof of preference, other necessary accompanying papers in the import country) to offer you the highest possible degree of comfort and security. Furthermore, every shipment of goods will be declared correctly, which will save you as a customer lots of additional expenses and problems with mailing and customs.

3. Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

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