Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions in the eibabo® store.

Discount & Voucher

Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

1
What discounts are granted for large orders from eibabo®?

At eibabo®, two discount systems are used: the percentage shopping cart discount, which is granted as a flat rate off the product value, generally between 1-6%, starting with product values of 1000 euros regardless of the contents of the shopping cart. The second system is the voucher discount, which is reviewed specifically for one purchase at the request of the customer. To this end, we need precise information about the quantity of the item desired, item name, manufacturer, manufacturer order number. If a voucher is granted, then you will receive a voucher number that can be entered and applied to the shopping cart in the designated field. The discount or value will be directly displayed after it is applied to the shopping cart.

During active sales campaigns affecting the entire portfolio of items, all published prices are extremely reduced; accordingly, both discount systems will be inactive during these campaigns. Sales campaigns of this kind will be announced in the eibabo® news.

It is not possible to use both discount systems simultaneously. If the shopping cart discount is active, this will be displayed in the shopping cart and also indicated and applied in the shopping cart overview. If the shopping cart discount is not active, vouchers may be requested and used.

Each system has its advantages and disadvantages. The advantage of the shopping cart discount is that discounts are granted as a flat rate regardless of the item type/manufacturer, which may not be possible if voucher discounts are active; since these the prices may have already been fully exhausted by eibabo® itself or other companies in the industry, no additional reductions can be granted. For the voucher discount, the options are reviewed individually and specifically calculated to a manufacturer’s items. As a result, significantly higher discounts may be possible than 1-6%, or there may be no further discount possibilities. As a rule, it is worth making individual requests for product values of 5000 euros and more. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

1

Top 3 FAQs

1. What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

2. How does customs clearance work with eibabo® and what customs fees am I required to pay?

Every country has normal duty rates that apply when importing goods. There are also so-called preferential customs rates that are only granted subject to specific conditions; these are generally significantly lower than the normal duty rate.

Whether the goods are eligible for preferential customs rates or not may depend, for instance, on the origin of the goods and whether preferential agreements exist between the European Community and the country of importation, for instance special agreements exist with the EFTA countries Norway, Iceland, Switzerland and Liechtenstein. Importation at the preferential customs rate, which is frequently 0%, is granted if the imported goods are considered products of origin under the meaning of the preferential agreement. This is only the case if the goods were entirely obtained or manufactured in the region of the contractual party in question.

eibabo® is an undertaking of eibmarkt.com GmbH. eibmarkt.com GmbH is one of the few exporters authorized by the customs authorities in these industry. Multiple times a year, the customs authorities review compliance with all criteria. eibmarkt® GmbH is connected to the data center of the AEB and acts in accordance with the ATLAS procedure certified by the federal finance office. Our own digital customs clearance allows us to inspect and influence processes in a rapid, unbureaucratic manner. Our employees receive comprehensive training in this system and have multilingual backgrounds to answer international customer inquiries.

This means that we procure all the necessary goods documentation for export (certificates of origin, movement certificate, proof of preference, other necessary accompanying papers in the import country) to offer you the highest possible degree of comfort and security. Furthermore, every shipment of goods will be declared correctly, which will save you as a customer lots of additional expenses and problems with mailing and customs.

3. Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

Didn't find the answer? We are always available for you. Your eibabo® customer care team.

Your eibabo® customer care team.

Use our contact form to ask us your question: Contact form