Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions in the eibabo® store.

Payment

What is the process in case of cancellation or non-availability after a booking order has been placed?

If you have sent and paid for an order but changes have occurred in the value of goods during the order process on your side or our side, for instance due to the non-availability of specific items, delivery of alternative items, partial cancellation etc., the process will be as follows:

You have placed an order with two items, for instance via “PayPal” or “Credit card”. One of the two items is now not available. In this case, you will first receive notification by email about this situation, with various options you can choose from. Assuming that you do not decide to cancel the entire order, but instead opt for delivery of the available item, you will receive a corrected order acceptance and delivery date confirmation including the updated order amount, which will be lower no matter what. You will then be charged this exact amount accordingly, or the difference will be reimbursed without delay in case the order had already posted.

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Authorization of purchase on account for cities, municipalities, schools, universities, industry, corporate groups, banks, churches, armed forces, police, fire services or governmental agencies or institutions as defined in Section 1 IV of the German Administrative Procedure Act (VwVfG)

Within Germany and selected EU states, eibabo® offers the internal payment option “purchase on account” for cities, municipalities, schools, universities, industry, corporate groups, banks, churches, armed forces, police, fire services or governmental agencies or institutions as defined in Section 1 IV of the German Administrative Procedure Act (VwVfG).

This will only be visible to you after review and authorization if you are registered and have sent an email with your request to purchase on account to info@eibabo.com or sent this request using the contact options in the shop within the service area of the main menu.

To do so, please indicate your full billing address as you entered it during registration and your customer number, which is displayed in the “My Account” area after you log in. Once authorization has been granted, we will notify you. Afterwards, you can find this payment method during checkout or in the “My Account” area and select it as your preferred payment method.

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What payment methods are available on eibabo®?

eibabo® offers a variety of international payment methods (see the service area in the main menu) that are provided on a country-specific and customer-specific basis. You can find the exact available options for payment in your country in the “My Account” area after registration, or directly in the shopping cart or checkout process.

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Top 3 FAQs

1. What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

2. How does customs clearance work with eibabo® and what customs fees am I required to pay?

Every country has normal duty rates that apply when importing goods. There are also so-called preferential customs rates that are only granted subject to specific conditions; these are generally significantly lower than the normal duty rate.

Whether the goods are eligible for preferential customs rates or not may depend, for instance, on the origin of the goods and whether preferential agreements exist between the European Community and the country of importation, for instance special agreements exist with the EFTA countries Norway, Iceland, Switzerland and Liechtenstein. Importation at the preferential customs rate, which is frequently 0%, is granted if the imported goods are considered products of origin under the meaning of the preferential agreement. This is only the case if the goods were entirely obtained or manufactured in the region of the contractual party in question.

eibabo® is an undertaking of eibmarkt.com GmbH. eibmarkt.com GmbH is one of the few exporters authorized by the customs authorities in these industry. Multiple times a year, the customs authorities review compliance with all criteria. eibmarkt® GmbH is connected to the data center of the AEB and acts in accordance with the ATLAS procedure certified by the federal finance office. Our own digital customs clearance allows us to inspect and influence processes in a rapid, unbureaucratic manner. Our employees receive comprehensive training in this system and have multilingual backgrounds to answer international customer inquiries.

This means that we procure all the necessary goods documentation for export (certificates of origin, movement certificate, proof of preference, other necessary accompanying papers in the import country) to offer you the highest possible degree of comfort and security. Furthermore, every shipment of goods will be declared correctly, which will save you as a customer lots of additional expenses and problems with mailing and customs.

3. Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

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