Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions in the eibabo® store.

Product information

What do the different symbols in the eibabo® preview and detailed views mean?

Various symbols are displayed for each item. For instance, the following:

Green truck = Central warehouse item
Yellow truck = Order item or procured products
Red truck = Central warehouse item, currently sold out
Yellow lift truck = This item is very heavy and/or bulky
PURCHASE TIP = This item is a popular buy
3D = More images and a 3D view are available.

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International length and weight conversion, examples

Length conversion examples:

1m = 1000 millimeters (mm)
1m = 100 centimeters (cm)
1m = 39.37 inches (in)
1m = 3.281 feet (ft)
1m = 1.094 yards (yd)
1m = 0.000621 miles (mi)
1m = 0.00054 nautical miles (nm)

Weight conversion examples:

1 kg = 1000 grams (g)
1 kg = 0.02 hundredweights (cwt)
1 kg = 35.274 ounces (oz)
1 kg = 2.2046 pounds (lb)
1 kg = 2 German pounds (pfund)
1 kg = 564.39 drams (dr)

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What is the eibabo® favorite list (heart symbol) next to each item?

The favorite list is a particularly useful feature, both for anonymous and registered users. Using this feature, you can put your favorite items together on a list when you visit an eibabo® store without having to register. You just need to click on the heart symbol once and the item will be saved. To see all items you have placed on our favorites list, just click on the heart symbol in the main menu. The number of currently bookmarked items will be displayed.

If you decide to register with eibabo® in the future, these bookmarked items will still be in the same place, of course, and you can add them to the shopping cart either separately or together and order them if you choose. Furthermore, you can generate so-called wish lists in the My Account area. This is particularly interesting if you are making project-related orders, for instance, or generating item lists based on themes. You can give wish lists any name you like, e.g. “1st Phase of Construction” or “Rough-In”, and move the bookmarked items there. It is also possible to share these wish lists publicly on all relevant social media channels if you choose.

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Top 3 FAQs

1. What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

2. How does customs clearance work with eibabo® and what customs fees am I required to pay?

Every country has normal duty rates that apply when importing goods. There are also so-called preferential customs rates that are only granted subject to specific conditions; these are generally significantly lower than the normal duty rate.

Whether the goods are eligible for preferential customs rates or not may depend, for instance, on the origin of the goods and whether preferential agreements exist between the European Community and the country of importation, for instance special agreements exist with the EFTA countries Norway, Iceland, Switzerland and Liechtenstein. Importation at the preferential customs rate, which is frequently 0%, is granted if the imported goods are considered products of origin under the meaning of the preferential agreement. This is only the case if the goods were entirely obtained or manufactured in the region of the contractual party in question.

eibabo® is an undertaking of eibmarkt.com GmbH. eibmarkt.com GmbH is one of the few exporters authorized by the customs authorities in these industry. Multiple times a year, the customs authorities review compliance with all criteria. eibmarkt® GmbH is connected to the data center of the AEB and acts in accordance with the ATLAS procedure certified by the federal finance office. Our own digital customs clearance allows us to inspect and influence processes in a rapid, unbureaucratic manner. Our employees receive comprehensive training in this system and have multilingual backgrounds to answer international customer inquiries.

This means that we procure all the necessary goods documentation for export (certificates of origin, movement certificate, proof of preference, other necessary accompanying papers in the import country) to offer you the highest possible degree of comfort and security. Furthermore, every shipment of goods will be declared correctly, which will save you as a customer lots of additional expenses and problems with mailing and customs.

3. Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

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