eibmarkt.com was awarded the seal for “Best Service Quality” in 2018/2019
In the current issue of TESTBILD (04/2018), eibmarkt.com GmbH was awarded the Testbild seal for “Best Service Quality” in the category of “Building Technology (Online Retail)”.
For this award, 20,500 customers were surveyed and the results were evaluated in terms of availability, customer orientation, communication, technical expertise and scope of service, as well as an overarching field of assessment measuring whether customers were willing to recommend others.
In all the areas tested, eibmarkt.com took first place when compared with other top players in the industry. Especially in the area of "technical expertise", the customer survey ratings awarded eibmarkt.com GmbH an excellent rating of “very high”.
Test procedure for the “Best Service Quality 2018/2019” award
The TESTBILD platform, in cooperation with Statista, examined service quality in the online retail sector through one of the largest customer surveys of 2018. A total of more than 2400 companies were evaluated across 200 industries.
The respective top players in the industries selected for this test are distinguished by various key figures, such as reach, sales, customer numbers, and the company's prominence. The survey took place in May and June 2018.
The award for “Best Service Quality 2018/2019” honors those companies, service providers, and institutions in Germany that provide the best customer service. The award was based on evaluations from over 20,500 customers.
Technical skill, dedicated focus on service & over 20 years of experience
eibmarkt.com GmbH operates the e-commerce platforms eibmarkt.com® and eibabo® online shops, offering a large selection of products for KNX® automation, smart home & building automation, electrical materials for electrical installation, luminaires & accessories, tools, and devices for households, workshops, and industrial applications.
EIBMARKT GmbH has its own application development department for technologically advanced building management. Along with in-house development and production of electronic and electrical modules, this also involves specializing in software for automation technology. In addition to the high level of professional expertise at eibmarkt.com, customers appreciate personalized advice and support.
Over 20 years of experience in mail-order retail for electrical and electronic items, fast and dependable delivery, skilled customer service, and multi-award winning, secure online shops have made eibmarkt®.com one of the leading companies in the electric and building technology sector. A nearly perfect rate of 99% customer satisfaction at Trusted Shops and more than 500,000 satisfied regular customers worldwide can confirm our high level of service quality.