Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions in the eibabo® store.

Ordering

I am not allowed to order an item because it is bulky?

Bulky items can only be ordered for a selected country of delivery if the shipping option “Forwarding agent” or “Forwarding agent EU” is supported for the country of delivery. To learn in which countries we offer delivering via forwarding agents, please consult the overview page for shipping costs in the service area on the main menu (desktop version) or in the footer (mobile version).

Cables and lines are often designated as bulky even if purchase is only possible by the meter. This is because cables and lines can also be ordered in larger quantities and therefore can no longer be delivered as a ring. Delivery is generally made on a spool or drum, making it bulky. Often these are larger cable or line cross-sections that cannot fit in a standard package even for very low quantities, because it is necessary to observe the maximum bending radius.

In case of doubt, you can request the desired quantity of an item directly through the detailed product overview using the menu item “Inquiry”. In a special area, we are able to offer you items without forwarding costs as long as the desired quantity of this article does not exceed the standard packaging dimensions of 1.20m x 0.60m x 0.60 and the total weight of 31.5 is not exceeded and the maximum bending radius is not jeopardized. (for example cables or lines).

It is also possible that the articles are not bulky and that this is an error. If you discover this to be true, please use the “Report error” form, which is accessible in the detailed product overview or in the shopping cart. We are grateful to receive such information and typically eliminate the error the same day it is reported, allowing your order to be handled promptly.

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Blocked postal code regions or remote area, what does that mean?

Since 1997, eibmarkt.com GmbH has been conducting its mail-order business across Europe. Since 2003 we ship globally. In many countries there are specific regions that are blocked for deliveries or that DHL will only cover in exchange for Remote Area surcharges.

A DHL Remote Area surcharge may apply to deliveries to remote areas worldwide. The zip code determines whether or not a Remote Area surcharge applies in each case. If applicable, the exact amount of the Remote Area surcharge will be shown directly in the cart.

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I have received a messing saying “Not available outside the country” and I am not allowed to order?

A block on shipment to other countries is a necessary parameter to exclude particularly vulnerable goods from being shipped outside of Germany, for instance fragile goods of little value or goods that are not suitable or permitted for foreign markets, including specific telecommunications items.

There is also an extended block on shipment to other countries that takes effect directly for specific countries and is only active when the specific country in question is selected. These generally involve particular aspects of customs law aimed at fighting terrorism, or embargo obligations, or for manufacturers that intentionally do not support sales in this country, either for liability reasons (e.g. USA) or due to sales regulations.

However, it is entirely possible that an active block on shipment to other countries is an error in the database. To this end, we have integrated an “Error report” form in all important areas (detailed product view and shopping cart), which you can use to inform us directly. This information will be evaluated as high priority within a few hours. Afterwards, you will always receive a response as long as you included an email address on the “Error report” form.

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Can I order from eibabo® as a consumer (private customer)?

The eibabo® stores can be used worldwide equally by consumers (private customers) and corporate customers (B2C and B2B).

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Top 3 FAQs

1. What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

2. How does customs clearance work with eibabo® and what customs fees am I required to pay?

Every country has normal duty rates that apply when importing goods. There are also so-called preferential customs rates that are only granted subject to specific conditions; these are generally significantly lower than the normal duty rate.

Whether the goods are eligible for preferential customs rates or not may depend, for instance, on the origin of the goods and whether preferential agreements exist between the European Community and the country of importation, for instance special agreements exist with the EFTA countries Norway, Iceland, Switzerland and Liechtenstein. Importation at the preferential customs rate, which is frequently 0%, is granted if the imported goods are considered products of origin under the meaning of the preferential agreement. This is only the case if the goods were entirely obtained or manufactured in the region of the contractual party in question.

eibabo® is an undertaking of eibmarkt.com GmbH. eibmarkt.com GmbH is one of the few exporters authorized by the customs authorities in these industry. Multiple times a year, the customs authorities review compliance with all criteria. eibmarkt® GmbH is connected to the data center of the AEB and acts in accordance with the ATLAS procedure certified by the federal finance office. Our own digital customs clearance allows us to inspect and influence processes in a rapid, unbureaucratic manner. Our employees receive comprehensive training in this system and have multilingual backgrounds to answer international customer inquiries.

This means that we procure all the necessary goods documentation for export (certificates of origin, movement certificate, proof of preference, other necessary accompanying papers in the import country) to offer you the highest possible degree of comfort and security. Furthermore, every shipment of goods will be declared correctly, which will save you as a customer lots of additional expenses and problems with mailing and customs.

3. Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

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